Ease Your IT Frustration: The Benefits of Managed Service Contracts over Ad-Hoc Break-Fix IT Support

Written by Zarbtech

Written by Zarbtech

19 April 2023
Feeling frustrated with IT Support?

Are you tired of dealing with unexpected IT issues that disrupt your business operations and drain your budget? Are you looking for a more proactive and cost-effective approach to managing your IT systems? If so, then you need to understand the key differences between ad-hoc break-fix IT support and managed service contracts, and why managed services are a better value for your business.

Ad-Hoc Break Fix IT Support: A Reactive Approach

Ad-hoc break-fix IT support is a "pay-as-you-go" model where you only seek IT support when a problem arises. In this approach, you contact an IT support provider when an issue occurs, and they charge you on an hourly basis to fix the problem. This model may seem appealing because you only pay for what you need at the time, and there are no ongoing costs. However, it has some significant drawbacks:

  1. Unpredictable Costs: With ad-hoc support, you have no visibility into your IT expenses as costs are incurred on an hourly basis. IT issues can be unpredictable and can quickly add up, resulting in unexpected and potentially high costs.

  2. Reactive Problem-Solving: Ad-hoc support is a reactive approach, where IT issues are only addressed after they occur. This means that your business may experience downtime and lost productivity while waiting for IT support to fix the problem, leading to potential revenue loss.

  3. No Proactive Maintenance: Ad-hoc support focuses on fixing issues as they arise, but it lacks proactive monitoring and regular maintenance of your IT systems. This can lead to a higher likelihood of recurring issues and increased downtime in the long run.

Managed Service Contracts: A Proactive Approach

Managed service contracts, on the other hand, take a proactive approach to managing your IT systems. With a managed service provider (MSP), you enter into a contract where they monitor, manage, and maintain your IT systems on an ongoing basis. Here's why managed services are a better value for your business:

  1. Predictable Costs: Managed service contracts are typically priced on a monthly or annual basis, providing you with predictable IT expenses that can be budgeted for. This allows you to have better financial planning and control over your IT costs.

  2. Proactive Monitoring and Maintenance: With managed services, your IT systems are continuously monitored, and issues are detected and resolved before they become critical problems. Regular maintenance and updates are performed, helping to prevent downtime and improve system performance.

  3. Faster Issue Resolution: Managed service providers have a proactive approach to resolving IT issues. They can detect and resolve issues remotely, often before your business even notices them, minimising downtime and reducing the impact on your operations.

  4. Strategic IT Planning: Managed service providers work closely with your business to understand your IT needs and develop a strategic IT plan. This helps you align your IT systems with your business goals, identify potential risks, and plan for future technology needs.

  5. Expertise and Specialisation: Managed service providers are IT experts with specialised skills and knowledge. They stay up-to-date with the latest technology trends, security threats, and industry best practices, ensuring that your IT systems are well-managed and secure.


While ad-hoc break-fix IT support may seem cost-effective at first, managed service contracts provide a more proactive, strategic, and cost-effective approach to managing your IT systems. With predictable costs, proactive monitoring and maintenance, faster issue resolution, strategic IT planning, and access to IT expertise, managed services offer better value for your business in the long run. So, if you're looking for a more efficient and reliable way to manage your IT systems, it's time to consider a managed service contract and experience the benefits of proactive IT management. Contact us today to learn more about how managed services can benefit your business.

Empower Your Business With the Right IT Support

We’ll look after you. For reliable and affordable IT services, get in touch with the team at Zarbtech today by calling
1300 049 059 or leaving your details here.

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