IT Made Easy, From Day One: Meet Our New Onboarding Website

Getting IT support should start with a clear path forward. You should know where to begin, what information is needed and how to pick things up again if your working day interrupts the process.

That is why we have introduced Zarbtech’s new customer onboarding website. We wanted to make the journey into working with us easier: one starting point for your business details, billing preferences and agreement, with guidance on what comes next.

It is a practical improvement to the first part of your relationship with Zarbtech. Before we can support your business well, we need to get to know it—and that introduction should feel organised and straightforward.

One place to get started

The new site brings the onboarding journey into one place. Its welcome page sets out three areas you will work through:

• Your business: provide company details and the right people for our team to contact.
• Your billing: choose a cash account or request credit terms.
• Your agreement: review, sign and send your agreement through to our team.

Knowing those steps before you begin makes it easier to gather the information and involve the right people. If someone else handles billing or agreement approval in your organisation, you can plan that conversation early.

Start now. Come back when you are ready.

Onboarding has to fit around running a business. You may have the company information ready but need to check a detail with a colleague before continuing.

Start with your work email address and request a verification code. The site saves your progress as you go, so you can return with the same email address and a fresh code. The welcome page offers both Start onboarding and Resume onboarding, making the next step clear whether this is your first visit or you are coming back.

Use a work email you can access and keep it consistent when you return. That gives you a straightforward way to continue the same onboarding journey.

A better beginning to the support relationship

Good support depends on more than technology. It also depends on understanding the business, knowing who to contact and making responsibilities clear.

Our aim is to make those first steps easier to follow, so customers can spend less effort working out how to get started and more time discussing the help they need. The onboarding website supports that introduction; our team remains part of the conversation.

Whether you are discussing Managed IT or support alongside your existing team through Co-Managed IT, a clear start helps establish the working relationship. Your agreed services and next steps still need to be confirmed with Zarbtech.

Need a hand? We are here.

The site keeps our phone number visible: 1300 049 059. If you are unsure about a step or want to discuss what your business needs before starting, give us a call.

Ready to get your business set up with us? Visit the new onboarding website, have your work email handy and take the first step.

IT made easy. From day one.