Terms & Conditions

1. Zarbtech will be known as ‘The Company’ in these Standard Terms and Conditions of Sale.

2. A Return Policy Applies to all orders please see below.

3. The Customer must obtain written authorisation before cancelling any orders with the Company. A cancellation fee may apply to cover any costs incurred by the company upon cancelling orders with its suppliers.

When you visit Zarbtech or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

a) It Is the responsibility of the purchaser to ensure there is no issue with card payments made to Zarbtech, Zarbtech is not responsible for any dishonour fees or failed transactions.

b) Once the purchaser has taken delivery of the order any damage will be the responsibility of the owner, for which Zarbtech will accept no responsibility.

c) Zarbtech accepts no responsibility for loss, theft, Or damage that occurs once items have been signed for by the school or the purchaser.

d) Zarbtech will not place an order with the suppliers without full payment of the order.

a) Computing devices advertised on the store are Special Build Machines and are sold on a NON-RETURN basis.

b) Zarbtech does not accept order cancellations. We may consider requests on a case-by-case basis made in writing to orders(at)zarbtech(dot)com(dot)au and are subject to approval at the discretion of Zarbtech. For BYOD purchases, if your child Is accepted into another school, you agree that you cannot cancel your order and get a refund.

c) Zarbtech does not provide a refund for a change of mind.

d) A 20% restocking fee will apply if Zarbtech approves an order change/ cancellation.

e) If a laptop Is Dead-on-Arrival (DOA) then it Is the purchaser’s responsibility to notify Zarbtech within 7 days.

All inward freight will be the responsibility of the sender. Zarbtech will not cover the cost of freight. Please Return the product to the Zarbtech Office address details below. With the RN (Return number) clearly written on a sticky label On the outside Of a shipping carton – Do Not write Or attach anything directly to the product Or its boxing – damaging the carton may make it unreturnable. If the RN cannot be identified the product will be returned immediately at your expense.

Zarbtech accepts no responsibility for loss or damage occurring In transit Or Return.

Any refunds will not be paid until such time as the goods returned have been receipted by our team and inspected. This process normally takes 1-2 weeks. Once this Is completed a refund amount excluding any restocking fees, freight or other costs will be made. Refunds will not be paid on goods that have been opened, damaged or soiled.

Special Conditions

Products supplied on a “No Return” basis cannot be returned To Zarbtech unless the product Is faulty within the warranties imposed by statute, and which cannot be excluded by agreement.

Replacement of items where Zarbtech has provided incorrect goods

Zarbtech takes full responsibility for the replacement of goods where it has provided incorrect goods. When returning goods please contact the Returns Department at orders(at)zarbtech(dot)com(dot)au to obtain a Return number (RN). Where possible products returned for replacement must be in pristine, unopened condition with all seals intact. Opened, damaged or soiled products may not be accepted.

All freight will be the responsibility Of Zarbtech. Goods will be picked up and returned To our team (see details below) With the RN clearly written On a sticky label On the outside Of a shipping carton – Do Not write directly onto the product Or its boxing – damaging the product may make it unreturnable. If the RN cannot be identified the product will be returned immediately at your expense.

Any refunds will not be paid until such time as the goods returned have been receipted by our team and inspected. This process normally takes 1-2 weeks. Once this Is completed a refund amount excluding any restocking fees, freight or other costs will be made. Refunds will not be paid on goods that have been opened, damaged or soiled.

Should a Zarbtech product be received which Is dead or damaged On arrival, please notify Zarbtech Returns Department immediately To receive an RN.

All freight will be the responsibility Of Zarbtech. Goods will be picked up and returned To our team (see details below) With the RN clearly written On a sticky label On the outside Of a shipping carton – Do Not write directly onto the product Or its boxing – damaging the product may make it unreturnable. If the RN cannot be identified the product will be returned immediately at your expense.

Damaged packaging is not a reason for returning the product. The packaging is designed to protect the product and is not a valid reason for the return of the item.

Zarbtech will make its best efforts to repair or replace the product within a reasonable time frame subject to the supplier availability and constraints (although exceptions to this may occur from time To time). Replaced products will be returned in their original packaging. If a product returned as “dead on arrival” Is found Not To be faulty, you (the customer) will be charged a no-fault fee of $100.

Zarbtech

10 Ravenhall way,

Ravenhall, Victoria, 3023

Australia

P: 1300 049 059

E: orders(at)zarbtech(dot)com(dot)au

Delivery / Collection of products to the purchaser is as directed per the selected order process.

1. Zarbtech will not hand over any goods without a valid order number and identification to any individual
2. Zarbtech will not be liable for delays with shipping, deliveries, and collection due to a force majeure event. Zarbtech will undertake its best effort to resolve any delays in the purchaser receiving goods where possible.
3. Our policy is to generally ship in-stock items within 7-14 days of the order being placed.
4. All custom order devices are immediately ordered and will ship to the purchaser, or the purchasers nominated address once manufactured by the supplier. The lead time is out of Zarbtech’s control however we will do all within our power to expedite shipping where possible.