

17 Oct 23
Many organisations already have an internal IT department with a dedicated helpdesk, which begs the question: why would they need managed IT services?
The answer lies in the power of collaboration and synergy. In this post, we'll explore how Zarbtech's managed IT services can enhance and support your internal IT department rather than replace it, offering a seamless partnership that can unlock the full potential of your technology ecosystem.
Managed IT services encompass a range of proactive and comprehensive solutions provided by a third-party provider like Zarbtech. These services extend beyond traditional IT support to encompass a holistic approach to managing and optimising your IT infrastructure, including network security, data backup and recovery, software management, and much more.
Rather than viewing managed IT services as a threat, it's crucial to understand how they can augment your internal IT department's capabilities. Here are some key benefits:
At Zarbtech, our goal is not to replace your internal IT department but rather to form a collaborative partnership. We understand that your internal team possesses invaluable knowledge about your organisation's specific needs and processes. By working together, you can leverage our expertise and provide tailored solutions that align with your goals.
Zarbtech's managed IT services include a dedicated helpdesk that complements your existing support structure. Our team acts as an extension of your internal IT department, providing additional support during peak periods, handling overflow requests, and ensuring timely resolutions for your employees. This collaborative approach results in enhanced service levels and improved end-user satisfaction.
With Zarbtech handling routine IT tasks and providing proactive maintenance, your internal IT department can shift its focus towards strategic initiatives. They can concentrate on driving innovation, streamlining processes, and aligning technology with your business objectives, ultimately creating a more agile and competitive organisation.
Managed IT services should be viewed as a valuable extension of your internal IT department, rather than a replacement. By partnering with Zarbtech, you can unlock the full potential of your technology ecosystem, leverage specialised expertise, and achieve greater scalability and flexibility.
Together, we can empower your internal IT team to focus on strategic initiatives that drive business growth and stay ahead of the competition.